Shipping/Returns
What shipping methods are available?
We ship all our packages through USPS or UPS to give you the best rate possible. We provide a tracking number to make sure you know when you’re getting your stuff.
How long will it take till I get my package?
For domestic US orders Standard Shipping takes 2-8 business days (varies on location) for your order to arrive. We also offer Express Shipping, which delivers your order in 2-3 business days (orders must be received before 12 nn PST). Please check the rates tab for Express Shipping costs.
We process your order within 1-2 business days and then ship it through USPS or UPS. Orders placed Friday after 3 pm PST will not be processed until Monday morning. All orders are subject to verification and approval before shipping, and processing may take up to 48 hours. We will be in touch with you if this occurs. Please note that we do not ship on weekends and holidays.
While we do all we can to ensure your order is delivered on time, Back Beat Rags cannot be held responsible for delays in shipment due to conditions beyond our control such as weather, postal service interruptions, etc.
For more questions, you may email heythere@backbeat.co
What are your shipping rates?
United States
- Standard Shipping $8 3-8 business days (Varies on location)
- Express Shipping $20 2-3 business days (Orders must be received before 12 pm PST)
- Rush Shipping $35 1-2 business days (for overnight shipping, please email us)
- Free Standard Shipping on all US orders over $125
Hawaii, Alaska, and Puerto Rico
- Standard Shipping $13 7-10 business days
- Express Shipping unavailable
Do you ship internationally?
Yes we do ship to countries outside the US.
For all Canada Orders
- Standard Shipping $30
- Free Canada shipping on orders over $200
For Other International Orders
- Standard Shipping $40 10-15 business days. (Varies on location)
- Free Worldwide shipping on orders over $300
(Please note that international returns are responsible for covering shipping costs.)
*Shipping fee does not include additional duties and taxes
*All orders outside of the US may be subject to duties and taxes billed by the destination country’s customs department. The recipient is responsible for any additional charges for customs clearance. By placing an international order with us, you are consenting to pay the duties and taxes mandated by your country.
Can I return/exchange an item? How?
Yes, you can! We understand that shopping online can be tricky so we want the process to be easy for you. The first round of returns and exchanges on regular-priced items are FREE (US Only | Canada + Int. see below)
Anything purchased during a promotional sale (with a sale code) is FINAL SALE.
Anything marked as FINAL SALE, SECONDS or OVERSTOCK is not eligible for returns, exchanges or store credit.
RETURNS:
US Domestic Orders:
We are happy to accept domestic returns on any full-price, unworn, unwashed merchandise within 30 days of the delivery date for a full refund to the original form of payment. All items must have their original tags and packaging. After 30 days of being delivered, all sales are FINAL.
CLICK HERE to start your return. You'll be emailed a return label once we verify that your item is eligible.
If you exchange an item and it still does not work and wish to start a return- please email heythere@backbeatrags.com
Canada and International Orders
We accept returns on merchandise that are unworn, unwashed, and with tags still attached. To return an item please email heythere@backbeatrags.com.
Please note that due to high international shipping rates, we do not offer free returns for all orders outside the United States. International orders are responsible for the return shipping fee.
We also do not offer exchanges for international orders at the moment. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.
Refunds and Processing times
We will notify you once your package gets back to us. Once we have verified the eligibility of items for return your refund will be processed in the original form of payment within 5-10 business days. Please note that your banking institution may require additional days to process the transaction after they have received information from us. Please note that shipping is non-refundable. *PLEASE NOTE THAT DUE TO COVID, RETURNS, REFUNDS AND EXCHANGES WILL BE DELAYED*
Have any more questions?
Please do not hesitate to contact us if you have any questions. Please see our contact information below
Email: heythere@backbeatrags.com
You can reach us anytime Monday-Friday (excluding holidays) from 9-5 pm Pacific Standard Time.