PLEASE NOTE THAT BLACK FRIDAY/CYBER MONDAY REGULAR NON-SALE ITEMS ARE ONLY ELIGIBLE FOR EXCHANGES OR STORE CREDIT. FINAL SALE AND SALE ITEMS CANNOT BE RETURNED OR EXCHANGED. NO EXCEPTIONS. CANNOT BE COMBINED W/ OTHER DISCOUNTS OR PROMOTIONS
DUE TO OUR CURRENT CLIMATE- SHIPPING MAY BE DELAYED. PLEASE REMEMBER THAT WE ARE A SMALL TEAM AND WE ARE WORKING REALLY HARD TO GET YOUR PACKAGES OUT, WHILE TRYING TO MAINTAIN SAFETY AT OUR STUDIO. ALL MAIL CARRIERS ARE ALSO EXPERIENCING DELAYS SO PLEASE BE PATIENT WITH THEM AND WITH US :)
IF YOU HAVE ANY QUESTIONS PLEASE CONTACT US AT HEYTHERE@BACKBEAT.CO
We ship all our packages through USPS or UPS to give you the best rate possible. We provide a tracking number to make sure you know when you’re getting your stuff.
How long will it take till I get my package?
For domestic US orders Standard Shipping takes 2-8 business days (varies on location) for your order to arrive. We also offer Express Shipping, which delivers your order in 2-3 business days (orders must be received before 12 nn PST). Please check the rates tab for Express Shipping costs.
We process your order within 1-2 business days and then ship it through USPS or UPS. Orders placed Friday after 3 pm PST will not be processed until Monday morning. All orders are subject to verification and approval before shipping, and processing may take up to 48 hours. We will be in touch with you if this occurs. Please note that we do not ship on weekends and holidays.
While we do all we can to ensure your order is delivered on time, Back Beat Rags cannot be held responsible for delays in shipment due to conditions beyond our control such as weather, postal service interruptions, etc.
For more questions, you may email firstname.lastname@example.org
Hawaii, Alaska, and Puerto Rico
Yes we do ship to countries outside the US.
For all Canada Orders
For Other International Orders
(Please note that we do not accept returns and exchanges on International orders)
*Shipping fee does not include additional duties and taxes
*All orders outside of the US may be subject to duties and taxes billed by destination country’s customs department. The recipient is responsible for any additional charges for custom clearance. By placing an international order with us, you are consenting to pay the duties and taxes mandated by your country.
Yes you can! We understand that shopping online can be tricky so we want the process to be easy for you.
US Domestic Orders:
We are happy to accept domestic returns on any full-price, unworn, unwashed merchandise within 14 days of the ship date for a full refund to the original form of payment. All items must have their original tags and packaging. After 14 days of being delivered, all sales are FINAL. To process your return, please head on over to our return page HERE
We will then email you a return label once we verify that your item is eligible.
The first round returns and exchanges on regular priced items are FREE (no additional shipping charge) Just email us to process your return/exchange.
If you exchanged an item and it still does not work- we will gladly accept returns but do not provide shipping labels for returns after exchanges. Please send exchanged item returns to address below using trackable shipping methods.
1976 S. La Cienega Blvd. #653
Los Angeles CA 90034
Canada and International Orders
We accept returns on merchandise that are unworn, unwashed, and with tags still attached. Sale, discounted, or special orders are marked as FINAL SALE. Therefore, they are not eligible for refunds or exchanges.
Please note that due to high international shipping rates, we do not offer free returns for all orders outside the United States. International orders are responsible for the return shipping fee.
We also do not offer exchanges for international orders at the moment. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.
To return an item:
We will notify you once your package gets back to us. Once we have verified the eligibility of items for return your refund will be processed in the original form of payment within 5 business days. Please note that your banking institution may require additional days to process the transaction after they have received information from us. Please note that shipping is non-refundable. *PLEASE NOTE THAT DUE TO COVID, RETURNS, REFUNDS AND EXCHANGES WILL BE DELAYED*
Please do not hesitate to contact us if you have any questions. Please see our contact information below
You can reach us anytime Monday-Friday (excluding holidays) from 9-5 pm Pacific Standard Time.